Global Spa Industry Survey – Workplace Wellness in Spas

Organization Name Intelligent Spas
Organization Address Singapore
Author Name Julie Garrow

Intelligent Spas released a new global Spa Industry Survey Report entitled Workplace Wellness in Spas, which was exclusively sponsored by the Asia Pacific Spa and Wellness Coalition (APSWC).
The research aimed to explore how spa businesses are implementing Workplace Wellness Initiatives through leadership, culture and structured programs.
Some key findings included:

  • 63% of survey respondents confirmed they currently implement workplace wellness initiatives.
  • All retreat spas surveyed stated they implemented a workplace wellness program, compared to 50% of day spas.
  • 74% of spas located in Asia Pacific offered workplace wellness programs, compared to 47% of European spas.
  • 86% of respondents stated a main goal of the program was to improve staff retention.
  • Initiatives relating to social and team connection were implemented by all survey respondents.
  • 57% of spas provided health screenings or wellness checks to their employees to support their physical health.
  • Flexible work hours were offered by 61% of respondents to encourage work-life balance.
  • 41% stated spa managers or directors were responsible for managing wellness initiatives in the business compared to also 41% who said their human resources department did this.
  • Cost was the main reason spas said they did not offer workplace wellness initiatives.

Julie Garrow, Managing Director, Intelligent Spas stated “insights gained will help identify best practices, common challenges, plus opportunities to enhance the wellbeing of owners and employees within the spa industry. It is great to see 63% of survey respondents already implement workplace wellness initiatives, highlighting the value spa business owners place in their employees.”

“The Asia Pacific Spa and Wellness Coalition (APSWC) is pleased to sponsor Intelligent Spas’ unique Workplace Wellness in Spas global industry survey. This important research will advance knowledge in the topic and help our members and other spa businesses, better support their employees’ wellbeing, creating happier and safer working environments.” added Andrew Jacka, Chairman, APSWC. “The findings also align nicely with APSWC’s Pledge for Mental Health. Thank you to Julie Garrow for this timely initiative as Workplace Wellness policies and procedures become increasingly practised within the spa industry.”

About the Research
The global, online survey was completed by 111 respondents, 12% of respondents were from the Americas region, 52% were from Asia Pacific, 28% were from Europe and 8% were from Middle East and Africa. 46% of respondents were resort spas, 25% were hotel spas, 8% were retreat/destination spas and 19% were day spas which did not offer accommodation on site.

The Global Spa Industry Survey Report is available for immediate download at:
https://intelligentspas.com/products/report-workplace-wellness-in-spas-global-survey

A Package is also available which includes a Workplace Wellness Manual with Employee Handbook, co-authored with international spa consultant, Reena Sheth and is available here:
https://intelligentspas.com/products/package-workplace-wellness-report-manual-and-global-survey

About Intelligent Spas
Intelligent Spas is 100% independent and trusted globally for delivering high quality, spa industry research since 2001. Intelligent Spas provides ‘performance enhancing’ publications for the spa industry, via actionable research and detailed operations and training manuals, which are available for immediate download and start from just US$10.

About Julie Garrow
Intelligent Spas was founded in 2001 by Julie Garrow after working for PricewaterhouseCoopers Hospitality Consulting, KPMG Tourism and Leisure Consulting and a regional hotel group, known as SPHC Group (Parkroyal/ Travelodge). Julie pioneered spa industry research across the Asia Pacific region and has published approximately 100 Industry and Consumer Survey Reports since 2001. This research was presented at a variety of reputable conferences over the years.

Julie also publishes a variety of business and training manuals, which are available from www.IntelligentSpas.com