Awards Categories - Operator

Voting in Operator categories shall be done by the Awards Judging Panel and the General Public on a weighted basis where public votes account for 50% of the total category vote.

Voting by public will be done online, while voting by the judging panel shall be done by email.

General Public vote – one vote per person.

Only votes cast by 17.00 Sunday 5 April 2026 will be considered valid.

24. DAY / CLUB SPA OF THE YEAR

Must be legally registered as a spa business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Must have at least five treatment rooms / areas.
Must have at least six full time staff, including four full-time therapists.
Must have a documented Spa Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers at least two (2) different types of water-based therapies (i.e. steam, sauna, experience showers, hydro baths) other than Jacuzzi.
Offers a variety of spa & well-being treatments including body & facial treatments.
Must be able to demonstrate a commitment to Sustainability.

DAY / CLUB SPA OF THE YEAR award application must include:

Registration as a Spa business
At least 3 professional photographs of the spa (minimum 300dpi)
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the spas concept & operating philosophy.
A work schedule for all staff covering a seven day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative..

25. MEDI SPA OF THE YEAR

Must be legally registered as a medi-spa business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Provides a space of healing, rest and rejuvenation for mind, body and spirit.
Has a menu offering which may include Dermalogica treatments, Allopathic services, Complementary & Alternative Medicine (CAM) treatments, Ayurvedic treatments, Traditional Chinese Medicine (TCM), Naturopathy or other natural or traditional medical practices that deliver therapeutic health benefits. May also offer other spa and wellness treatments.
Must have at least five treatment rooms / areas.
Must have at least six full time staff, including four full-time therapists.
Must have at least one license medical practitioner.
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers at least two (2) different types of water-based therapies (i.e. steam, sauna, experience showers, hydro baths) other than Jacuzzi.
Offers a variety of spa & well-being treatments including body & facial treatments.
Must be able to demonstrate a commitment to Sustainability.

MEDI SPA OF THE YEAR award application must include:

Registration as a Medi Spa business
A copy of the medical practitioner’s license to practice in the country.
At least 3 professional photographs of the spa (minimum 300dpi)
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the spas concept & operating philosophy
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

26. HOTEL SPA OF THE YEAR

Must be legally registered as a spa business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Must be located within a hotel or its grounds.
Must have at least five treatment rooms / areas.
Must have at least six full time staff, including four full-time therapists.
Must have a documented Spa Marketing Plan, including detailed action plans.
Must have a documented Standard Operating Procedures for Treatment Protocols
Must have a documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers at least two (2) different types of water-based therapies (i.e. steam, sauna, experience showers, hydro baths) other than Jacuzzi.
Offers a variety of spa & well-being treatments including body & facial treatments.
Must be able to demonstrate a commitment to Sustainability.

HOTEL SPA OF THE YEAR award application must include:

Registration as a Spa business
At least 3 professional photographs of the spa (minimum 300dpi)
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the spas concept & operating philosophy
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

27. RESORT SPA OF THE YEAR

Must be legally registered as a spa business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Business must be located in a non-urban environment.
Spa must be located within a Resort or its grounds.
Must have at least five treatment rooms / areas.
Must have at least six full time staff, including four full-time therapists.
Must have a documented Spa Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers at least two (2) different types of water-based therapies (i.e. steam, sauna, experience showers, hydro baths) other than Jacuzzi.
Offers a variety of spa & well-being treatments including body & facial treatments.
Must be able to demonstrate a commitment to Sustainability.

RESORT SPA OF THE YEAR award application must include:

Registration as a Spa business
At least 3 professional photographs of the spa (minimum 300dpi)
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the spas concept & operating philosophy.
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

28. WELLNESS CENTRE or CLINIC OF THE YEAR

Must be legally registered as a wellness business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Has a defined wellness philosophy or approach to deliver physical, mental & emotional wellbeing.
Must have at least five treatment rooms / areas.
Must have a licensed health practitioner as a full-time staff.
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers a variety of wellness treatments. May also offer spa treatments for the body and face.
Must be able to demonstrate a commitment to Sustainability.
Has at least one (1) licensed medical practitioner on-site as permanent staff.
Offers a lifestyle consultation and personalised programs to each guest.
Offers opportunities for guest education, through a library, seminars and/or classes.
Provides an environment that is non-smoking, and which restricts unhealthy or stress-inducing practices, such as consumption of alcohol or use of personal communication devices or computers.

WELLNESS CENTRE or CLINIC OF THE YEAR award application must include:

Registration as a wellness business.
A copy of the medical practitioner’s license to practice in the country.
At least 3 professional photographs of the business premises (minimum 300dpi)
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the spas concept & operating philosophy
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

29. WELLNESS TOURISM HOTEL OF THE YEAR

Must be legally registered as a hotel business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Must have a spa, hydrotherapy facility, gym, studio, at least three treatment rooms
Must offer a wellness experience program of at least three days, including meals (full board)
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have an emergency response manual

WELLNESS TOURISM HOTEL OF THE YEAR award application must include:

Register as a wellness business with accommodation facilities.
A copy of the practitioner’s license to practice in the country.
At least 3 professional photographs of the business premises (minimum 300dpi)*
A floor plan of the wellness facilities showing all required facilities - one A4 page per level is required.
A one paragraph summary of the resorts concept & operating philosophy*
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

30. WELLNESS RESORT OF THE YEAR

Must be legally registered as a wellness business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Has a defined wellness philosophy or approach to deliver physical, mental & emotional wellbeing.
Must be located in a non-urban environment.
Must have at least twenty (20) guest rooms for accommodation.
Must have at least five treatment rooms / areas.
Must have on-site food and beverage facilities serving only healthy food & beverage choices.
Must have a licensed health practitioner as a full-time staff.
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Offers a variety of wellness treatments. May also offer spa treatments for the body and face.
Must be able to demonstrate a commitment to Sustainability.
Has at least one (1) licensed medical practitioner on-site as permanent staff.
Offers a lifestyle consultation and personalised programs to each guest.
Offers opportunities for guest education, through a library, seminars and/or classes.
Provides an environment that is non-smoking, and which restricts unhealthy or stress-inducing practices, such as consumption of alcohol or use of personal communication devices or computers.

WELLNESS RESORT OF THE YEAR award application must include:

A copy of the medical practitioner’s license to practice in the country.
At least 3 professional photographs of the business premises (minimum 300dpi)*
A floor plan of the spa - one A4 page per level is required.
A one paragraph summary of the resorts concept & operating philosophy*
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of two (2) Treatment protocols.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the guest feedback form or a copy of the Standard Operating Procedure for Guest Feedback, if guest feedback is not in written format.
A copy of the business’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

31. FITNESS CENTRE / MOVEMENT STUDIO OF THE YEAR

Must be legally registered as a business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Has a defined fitness philosophy or approach to deliver physical fitness.
Must have appropriate space and equipment to provide the professional services promoted.
Must have at least one (1) licensed fitness / movement practitioner as a full-time staff.
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operating Procedures for Treatment Protocols
Must have documented Standard Operation Procedures for Operational Management
Must have a documented Training Plan and Training Records on file.
Must be able to demonstrate a commitment to Sustainability.
Able to provide a fitness consultation and personalised programs to each client if requested.
Provides an environment that is non-smoking, and which restricts unhealthy or stress-inducing practices, such as consumption of alcohol or use of personal communication devices or computers.

FITNESS CENTRE / MOVEMENT STUDIO OF THE YEAR award application must include:

Registration as a fitness/ movement business.
A copy of the fitness practitioner’s license / qualifications as required by local laws.
At least 3 professional photographs of the business premises (minimum 300dpi)*
A floor plan of the facility - one A4 page per level is required.
A one paragraph summary of the business’s concept & operating philosophy*
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the business’s Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the business’s Standard Operating Procedures of a service protocol.
An excerpt of the business’s Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the business’s staff Training Plan of not more than one (1) page.
An excerpt of the business’s staff Training Records covering any five-day period during the current year
A copy of the client feedback form or a copy of the Standard Operating Procedure for Client Feedback, if client feedback is not in written format.
A copy of the company’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

32. MEDITATION / MENTAL WELLBEING CENTRE OF THE YEAR

Must be legally registered as a business and adheres to all local licensing regulations.
Must have been operating for at least one year. (Those operating for less than one year will be considered under the Newcomer award category)
Has a defined fitness philosophy or approach to deliver physical fitness.
Must have appropriate space and/or equipment to provide the professional services promoted.
Must have at least one (1) qualified practitioner as a full-time staff appropriate to the services being offered.
Must have a documented Marketing Plan, including detailed action plans.
Must have documented Standard Operation Procedures.
Must have a documented Training Plan and Training Records on file.
Must be able to demonstrate a commitment to Sustainability.
Able to provide a lifestyle or mental wellbeing consultation and personalised programs to each client if requested.
Provides an environment that is non-smoking, and which restricts unhealthy or stress-inducing practices, such as consumption of alcohol or use of personal communication devices or computers.

MEDITATION / MENTAL WELLBEING CENTRE OF THE YEAR award application must include:

Registration as a wellness business.
A copy of the health practitioner’s license / qualifications as required by local laws.
At least 3 professional photographs of the business premises (minimum 300dpi).
A floor plan of the facility - one A4 page per level is required.
A one paragraph summary of the business’s concept & operating philosophy.
A work schedule for all staff covering a seven-day period in the past month
An excerpt of the Marketing Plan of not more than one page.
An example of a Marketing Plan Activity (event photo, social media post etc.)
An excerpt of the Standard Operating Procedures of a service protocol.
An excerpt of the Standard Operating Procedures of two (2) Operational Management protocols.
An excerpt of the staff Training Plan of not more than one (1) page.
An excerpt of the staff Training Records covering any five-day period during the current year
A copy of the client feedback form or a copy of the Standard Operating Procedure for Client Feedback, if client feedback is not in written format.
A copy of the company’s Sustainability Policy.
Full name and address (including social media and website URL) of the business.
Full name and contact details of an authorised company representative.

Voting for Wellness Menu of The Year shall be done by the Awards Judging Panel.